Return and refund policy
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving it.
To be eligible for a return, the product must meet the conditions outlined in this policy.
Return eligibility
To qualify for a return, items must:
- Be unused and in original condition
- Include all original accessories and packaging
- Be returned within 14 days of delivery
- Include proof of purchase or order confirmation
Products showing signs of use, damage, or missing components may not be eligible for return.
Non-returnable items
Certain products may not be eligible for return, including:
- Items damaged due to misuse
- Products returned without original packaging
- Software or digital products that have been activated
- Hygiene-sensitive products once opened (such as earbuds or wearable accessories)
These restrictions help ensure product safety and quality for all customers.
Return process
To initiate a return:
- Contact our customer support team with your order number.
- Our team will review your request and provide return instructions.
- Securely package the product and send it to the return address provided.
Once we receive and inspect the item, we will notify you about the status of your refund.
Refunds
If your return is approved, a refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Shipping costs may not be refundable unless the return is due to a defective or incorrect product.
Exchanges
If you received a defective or damaged item, we will gladly replace it with the same product when available.
Please contact us as soon as possible so we can arrange a replacement or alternative solution.
Return Shipping
Customers may be responsible for return shipping costs unless:
- The product was defective
- The wrong item was delivered
- The product arrived damaged
We recommend using a trackable shipping service when returning items.
Contact support
If you have any questions about returns, refunds, or exchanges, our support team is happy to assist you.
Please contact us using the information provided on our Contact page.